Our team has a core in Creating a Customer Experience (CX) Culture and developing strategies around enhancing it. The foundations of any great CX program is based upon valuable, reliable and meaningful customer experience data. By using Net Promoter Score® (NPS®) concepts and integrating this with our unique insights, we turn the NPS® data into an actionable strategy. EpiCentrum’s goal is to provide companies with this information so that the path to a greater customer experience becomes clear and more importantly actionable.

John Sabatino, EpiCentrum Research


At EpiCentrum we believe that the business strategy for growth and profitability must be based on accurate and meaningful voice of customer data and not what we think customer’s might be saying. It is important to get to the core of the issues by understanding what your relationships with your customers are, and also how you perform functionally. That is the emotional as well as the functional connection (hearts and minds). Only when both these are optimised will the organisation perform at its peak.

What we do